Feedback is inevitable when working with other people. We adapt to one another's behaviour by receiving and giving feedback. However, feedback is often perceived as unpleasant or a form of criticism, although it can be very positive and constructive.
This training allows you to understand how to give positive and constructive feedback to motivate your employees in store.
The ability to communicate effectively at work is an essential competency to master for a manager's success. Communicating well has a direct impact on employee performance and motivation. This creates a strong team.
This training will give you simple methods to communicate effectively with your colleagues and employees.
During this training session, you will have the opportunity to review what you learned during the Coaching training.
By the end of the session, you will be confident to effectively intervene whenever an opportunity arises to develop your employee’s skills.
To achieve the set goals, we always say that it is important for a leader to inspire trust in their team. What does it mean to inspire trust in the workplace? This is what this training will allow you to discover. You will distinguish what the four elements of trust are, identify and master the skills to be developed and how to apply them as soon as you return to the store.
Providing a Customer Service reflecting the Complete Experience and Fraud Prevention are the Cashiers’ key roles. This training will help them recognise the most common types of fraud and will provide them with tools to prevent them.
Sales associates must be proactive and have a good understanding of how to handle shoplifters. This training will teach them proven preventative measures to minimize shoplifting and protect the store’s assets.
The cashier position involves more responsibility than simply ringing through transactions at the cash. You play an important role in Customer Service. You are the last person who has contact with the customer, which means that your interaction will be the last impression they will keep of your store.
This training will allow you to equip yourself in your role so that you can offer a Complete Experience to all your customers.
The complete experience is more than just serving your customers. It’s about connecting to your customers so that you can deliver personalized experiences that increase customer engagement and loyalty.
Upon your return to the store, you will be able to apply concepts to offer a service based on connecting with the customer and thus maintain a world class environment in your store.
Do your Sales Associates know how to respond to a dissatisfied customer? However, it’s the key to ensure that the customer is satisfied with the service received in your store.
This training will allow you to learn and practice a simple method based on a few steps to deal with such situations.
In order to help protect the integrity of cardholder information, the Payment Card Industry (PCI) Security Council was created in 2006 by the major credit card associations: Visa, MasterCard, Discover Financial Services, JCB International and American Express.
Its goal is to maintain a set of common industry security requirements for all retailers that store, process, or transmit credit card data.
As an employee who processes credit card transactions and/or handles credit card information or has access to PIN Pads, you must comply with PCI standards on an annual basis.
This training will allow you to apply the best practices and tools for processing, handling and protecting cardholder information.
For the growth of our banners, it is not only important but essential to retain customers and to ensure that they come back. This loyalty is achieved not only through a positive customer experience but also through a loyalty program that rewards them.
With this training, you will be able to better explain the Triangle Rewards Program and its benefits. You will also be better equipped to promote it with the help of scenarios specifically tailored to the Sales Associate or Cashier positions.
The integration of a new employee is a crucial step when they start in their position so that they can feel confident, supported and, thus, allowing them to reach their full potential quickly.
The Onboarding Program will provide the new Sales Associate with basic skills and knowledge in Health and Safety, Customer Service, Loss Prevention, and Product Knowledge.
The integration of a new employee is a crucial step when they start in their position so that they can feel confident, supported and, thus, allowing them to reach their full potential quickly.
The Onboarding Program will provide the new Cashier with basic skills and knowledge in Health and Safety, Customer Service, Fraud Prevention, and any other aspect or important process for their role.
Adopting good health and safety habits is an integral part of everyone's role in the store.
This training consolidates the important elements related to fundamental principles, emergency measures and workplace Hazard identification.