The cashier position involves more responsibility than simply ringing through transactions at the cash. You play an important role in Customer Service. You are the last person who has contact with the customer, which means that your interaction will be the last impression they will keep of your store.
This training will allow you to equip yourself in your role so that you can offer a Complete Experience to all your customers.
The complete experience is more than just serving your customers. It’s about connecting to your customers so that you can deliver personalized experiences that increase customer engagement and loyalty.
Upon your return to the store, you will be able to apply concepts to offer a service based on connecting with the customer and thus maintain a world class environment in your store.
Do your Sales Associates know how to respond to a dissatisfied customer? However, it’s the key to ensure that the customer is satisfied with the service received in your store.
This training will allow you to learn and practice a simple method based on a few steps to deal with such situations.